Since 2021, George and Cindi Miller have owned and operated One You Love® Homecare of The Triangle, serving the Chapel Hill and Raleigh- Durham areas of North Carolina. The brand provides quality personal and companion care to seniors and other homebound individuals, allowing them to live safely, comfortably and independently.
George served for 11 years as an officer in the U.S. Air Force and later worked in tech sales and cybersecurity. Cindi is a career flight attendant with a background in finance.
When George’s father developed Alzheimer’s, Cindi stayed home to care for him full time. George then jumped in to care for his father in the evenings until he passed away in 2013.
By 2020, COVID-19 had brought the Millers’ professional careers to a standstill, so they began looking for a business that allowed them to work together. Their research led them to the senior care industry, due to their personal experience with Alzheimer’s and a desire to give back, and a franchise consultant had suggested One You Love Homecare.
The couple was attracted to the brand’s proven business model, tablet-based technology, large territories and comprehensive support. George soon found himself coaching and comforting families overwhelmed by caring for loved ones with dementia. Through carrying out the brand’s mission, the Millers have discovered an affinity for families of loved ones with Alzheimer’s disease and other dementias.
“I came at this thing with a business perspective,” George said. “I started seeing this as a vocation, more like a calling, because I was helping people.”
George is now the CEO, owner and president of their two combined territories. Cindi, as CFO, assists with invoicing and billing. Their staff includes an operations director, a scheduler and recruiter, a nurse certified in dementia training and over 60 caregivers.
George is a certified dementia practitioner who leads two nonprofit Alzheimer’s support groups. The Millers have also donated dementia care to families who cannot afford in-home help. They have even extended their dementia training to their caregivers and offer it to clients, assisted living facilities and others.
One day, George would like to open an independent respite service in which other agencies would contribute a caregiver a day.
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By Patty Horansky for Franchise Dictionary Magazine